Can I Purchase If I'm Not Part of Any Force?
Yes, you can purchase all products that do not explicitly require credentials or proof of employment for purchase, or those that do not bear specific force insignia.
For example: plain shirts, camo pants, gloves, boots, and more.
We offer a wide range of tactical gear and apparel suitable for civilians, outdoor enthusiasts, and professionals not affiliated with any force. Our products are designed for durability and performance, catering to various needs, from everyday use to specialized activities. Please check the product details to ensure they are available for general purchase.
Payment Methods
We offer a variety of payment options to make your purchasing experience as convenient as possible.
Bank Transfer
Easily transfer funds directly from your bank account to complete your purchase.
Payment Link
Receive a secure link to pay online quickly and safely.
QR Code
Scan a QR code with your mobile device for a fast and contactless payment.
Credit Card
Pay using your credit card for instant transaction processing. Also enjoy the flexibility of paying in installments using your credit card.
Debit Card
Make payments directly from your bank account using your debit card.
Choose the method that best suits your needs and complete your purchase with ease.
Shipping and Delivery
Free Shipping
Enjoy free shipping on orders that exceed a specified amount!
Where Can I Receive My Order?
We deliver to various locations, ensuring your package reaches you wherever you are.
Delivery Time
The delivery time depends on the shipping method selected. Generally, delivery takes between 1 to 7 business days after payment is confirmed.
The shipping cost will be displayed based on the total purchase amount and location during checkout, prior to completing your purchase.
Shipping Methods and Companies
We offer various shipping methods and work with multiple couriers. You can choose the most convenient option at the time of checkout.
Once your order has been dispatched, we will send you a tracking code via email. Please ensure someone is available to receive your package within the estimated delivery dates.
Undelivered Orders
Two delivery attempts will be made. If an order is returned due to customer-related issues, it will be sent back to the warehouse, and the shipping costs will not be refunded. Additional shipping fees will apply for resending the merchandise.
Responsibility for Delivery Times and Carrier
In exceptional cases, we reserve the right to change the shipping company used to send your package.
We are not responsible for delays due to force majeure (strikes, adverse weather conditions, etc.). In such cases, orders will be delivered as soon as possible.
Shipping Rules and Restrictions
Shipping costs are non-refundable in the event of returns or exchanges. Delivery times are subject to restrictions imposed by transport authorities, which may affect delivery schedules. For any questions or concerns regarding purchases in our online store, please contact us through any available means.
Exchanges and Returns
Exchange Period
You can request an exchange within 15 days of purchase. Shipping costs will be covered by the customer except in cases of product defects, where the warranty will apply and we will cover the shipping costs.
What Should I Do If the Product Arrives in Poor Condition?
Contact us immediately through any of our contact methods, and we will provide a solution as soon as possible.
Returns
Customers may cancel the purchase of a product without giving any reason within 30 days of purchase.
Cancellations
You may cancel an order as long as it has not yet been dispatched. To do this, you must contact us within 24 hours of purchase.
If the cancellation is for the entire order, the amount will be refunded in the currency used for payment via the original payment method.
Warranty
Our products come with a limited warranty against design and manufacturing defects. The warranty does not cover damage or deterioration caused by improper use or handling of the items according to their intended purpose.
Contact
To manage an exchange or return, you must always contact our Customer Service team. We will guide you through the process and provide the necessary steps.
Exchanges are subject to stock availability, and our Customer Service team must verify availability at the time of your request. Exchanges will be accepted within 30 calendar days of receiving or collecting the product.
You must return the original product before receiving the new product or the corresponding refund.
Cases Not Covered
Exchanges or returns will not be accepted for products that are:
- Used
- Without their original packaging (boxes, plastics, etc.)
Attention: Products that do not meet the mentioned conditions will not be authorized for exchanges or returns and will automatically be sent back to the original shipping address.
Refunds
In the case of returns, you can use the refund amount to make other purchases on our site, or it will remain as a credit for future purchases. In no case will the shipping cost be refunded.
Product Warranty
All products on our site are guaranteed against manufacturing defects for 3 months, as specified in their descriptions. To activate the warranty, you must send the product to our office along with the respective purchase invoice. We will inspect the product to determine if the issue is covered by the warranty and will provide you with a report. This process takes approximately 10 business days. The warranty does not apply to failures or defects caused by accidents, negligence, or misuse of the product.
If you have any questions, please contact our Customer Service team, who will provide you with the necessary information and documentation.
Across the Globe
America and Europe
Wholesale faq
How do I apply for a wholesale account?
To apply for a wholesale account, please visit our wholesale registration page and complete the application form. Our team will review your application and get back to you within a few business days.
What are the minimum order quantities for wholesale purchases?
Minimum order quantities for wholesale purchases vary depending on the product. Specific details can be found on the wholesale section of our website or by contacting our sales team.
Do you offer volume discounts for large orders?
Yes, we offer volume discounts for large orders. For more information on our discount rates and to get a customized quote, please contact our wholesale sales team.
Tenders and Institutional Agreements
Yes, we handle tenders and institutional agreements for wholesale purchases. Our team is experienced in managing large-scale orders and can provide customized solutions to meet the specific needs of government institutions, military units, law enforcement agencies, and private security firms.